don’t allow the process to supplant the goal

In a problem solving discussion, I always want to start at the beginning. It’s not uncommon for me to ask WHY something is being done a certain way in the first place. Everyone else wants to focus on the malfunction of step 138 and I want to go back to step one and make sure we should be killing ourselves to solve the problems at step 138 in the first place.

I can be exasperating that way.

Sometimes, there are valid reasons for decisions, but in my experience, a long time process can gain momentum and morph into an entity that’s attended to in place of the original goal. Maintaining the PROCESS somehow becomes the goal and the original goal – the one the process was intended to facilitate – becomes secondary.

Inevitably, small changes take place over time and if they aren’t accounted for, the process isn’t modified to incorporate those changes. When that happens, the process itself can move everyone’s efforts in a counter-productive direction – away from the original goal.


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